At Winludu, your money is and will always be your money – whether it’s your deposit or your winnings. If it was up to us, we’d hand you the money the second you ask for it. However, we have to deal with authorities and comply with a number of local and international regulations. Also, we want to guarantee that your money is always in a safe place. That’s why we have a carefully designed Withdrawal Policy, which you can read below.
Before you request a withdrawal
If you have accepted a Bonus, you may need to first meet the wagering requirements for the Bonus money to be eligible for payout. You can find more about this in our Bonus Rules.
A lot of players have second thoughts after withdrawing the money, and want to play on. To give you an opportunity to easily cancel your withdrawal, we always offer a 48-hour pending period before transferring the money. During these 48 hours, you can cancel your withdrawal request at any time. If you do, we will transfer the full amount back to your player account.
How to speed things up
To make sure your money goes to you and no one else, we have to go through a verification process. This process is to verify your identity, and is necessary to guarantee the safety of your money. To not waste any time, we carry out as much of this process as possible during the 48-hour pending period. You can help speed up this process by sending us the following documents as soon as you request a withdrawal:
Valid photographic ID: this ID must be valid, and has to contain your photo, name, and signature. You can send a scan or photograph of your ID, as long as all required elements are clearly visible. One of the following IDs can be used for verification:
- Government Issued Passport
- National ID card
- Proof of address: as part of KYC (Know Your Customer) regulations, we have to verify the address you have entered in your account. To do this, you can send a current proof of address (no more than 3 months old). This can be one of the following documents:
- Utility bill, (but not a mobile phone bill)
- Credit card statement
- Bank statement (you may hide sensitive transactions)
Only documents that are clearly legible with all edges of the paper visible can be accepted as a proof of address. You can scan or photograph the document, as long as we can clearly read it.
Bank account (wire transfer): a recent bank statement, no older than 6 months, clearly showing your full name, address, and bank account number. You may block any other details, such as your account balance and debits/credits.
Proof of account ownership: we also may need proof that you own the bank or payment account the money will be sent to. These are the documents we need per withdrawal method:
NETELLER: go to the “Details” page in the NETELLER website and take a screenshot clearly showing your name, address, and email address. For a guide on how to take a screenshot on almost any device click here.
Skrill: A screenshot of your verified Skrill account. (screenshot of the "limits & verification" section) For a guide on how to take a screenshot on almost any device click here.
Additional documents and requirements: in some cases we may need additional proof, or may request for documents to be notarized. We will let you know as soon as possible.
Please make sure you send us all requested documents within 5 business days, or we reserve the right to decline your withdrawal request. Once we have all the required documents and all requirements have been met, it may take up to 24 hours to process the withdrawal request for approval.
Important info about your withdrawal
Once we’ve processed your withdrawal request, the money is heading your way! While you’re waiting for your money, here is some helpful information about the way we handle payouts.
Withdrawal is carried out taking into the consideration the status of the payer on the website (table below).
The player shall be notified about his status on the website via email or phone. The status is determined by the gaming activity, deposits, withdrawals and bonuses which were received by the player. If the Player has not played for more than 30 days his status may be set to Newcomer limits.
The casino management reserves rights to make payment according to individual schedule, set the minimum and maximum amount per transaction and the time of the transaction. The individual scheme may differ on the method of withdrawal or other relevant factors.
The withdrawal requests are worked through by the Payment Team after the pending period has expired. Payment Team process the requests for fund withdrawals Monday till Friday 06:00AM to 06:00PM (UTC timezone). After Payment Team has processed the transfer of funds, any future delays in processing are not our responsibility
Where will your money go?
We always transfer your winnings to the last payment method you have used to deposit at the website. If you have deposited with prepaid card we will contact you and will request a bank statement where we can clearly see the IBAN and send the money to your bank account.
When can I expect my money?
Nothing is worse than waiting. We get that. So while we do everything to get your money into your account as fast as possible, we do have to adhere to regulations. That’s why you have to take into account a transfer period. The transfer period is:
- To EU accounts: 1 to 2 working days after approval.
- To non-EU accounts: 3 to 5 working days after approval.
- Please bear in mind that the transfer period does not include the 48-hour withdrawal window .
- Please be advised that bank may be charged 25 EUR per withdrawal request.