Terms and Conditions of use of services on the website
1.1 By using and/or visiting any section of the Website www.winludu.com (the “Website”) or by opening an account on the Website you agree to be bound by:
1.1.1 the General Terms and Conditions, on this page;
1.1.2 Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.
1.2 All of the terms and conditions listed below shall together be referred to as “the Terms”, “Terms” or “these Terms”.
1.3 Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
1.4 Any reference made to contact customer support refers to the contact link firstname.lastname@example.org
2.1 This website is operated by Disrupt Entertainment Limited N.V., a company incorporated in Curacao, with registration number 140327 and registered office address at Kaya Richard J. Beaujon z/n, Curacao and Disrupt Processing Limited, a company incorporated in Malta, registration number C76880 and having a registered office address Centris Business Gateway, Ground Floor, Triq il-Palazz l-Ahmar, Mriehel, BKR3000, Malta. Payment transactions are processed either by Disrupt Entertainment Limited N.V. or Disrupt Processing Limited. The site is licensed and regulated by the laws of Curacao and all products are operated under Curacao eGaming license number 1668/JAZ.
2.2. User – also referred to as “you”. A person who is 18 years of age, or any higher age required by laws that apply to you. Who is visiting or registering an account on Organisers website www.winludu.com
2.3 In these Terms:
2.3.1 reference to “Deposit Funds” means the funds that you deposit into Your Player Account plus Winnings, in each case that have not been spent on (committed to) bets including bets which are not yet settled;
2.3.2 Reference to “Bonus Funds” means any funds that we credit to Your Player Account by way of a bonus or promotion which is not immediately withdrawable or redeemable in cash and all winnings made with the bonus funds which are subject to uncompleted wagering requirements;
2.3.3 Reference to “All Funds” means both the Deposit Funds and Bonus Funds; and
2.3.4 Reference to “Winnings” is to any and all winnings from wagers made with money, which you deposited into Your Player Account and winnings from any bonus which are not subject to wagering requirements or in respect of which the wagering requirements have been satisfied.
3.1 We may need to change the Terms for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms are the ones available on the site.
3.2 We will notify you of material changes to these Terms prior to them taking effect. We will notify you of any material changes, or of any other changes to the Terms, which we wish to notify you of, by email or by placing a notice on the Website. Your continued use of the Website shall constitute acceptance of any changes to the Terms. If you do not agree to any changes to the Terms, you should stop using the Website.
4. YOUR ACCOUNT
4.1 In order to place a bet or play games via the Website, you will need to open an account on the Website (“Your Player Account”).
4.2 For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antarctica, Australia, Bahrain, Bangladesh, Belize, Benin, Bhutan, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burundi, Cape Verde, Chad, Christmas Island, Cocos Islands, Comoros, Cook Islands, Cuba, Curacao, Democratic Republic of the Congo, Djibouti, Dominica, East Timor, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, France, French Polynesia, Grenada, Guam, Guinea, Guinea-Bissau, Guyana, Iraq, Israel, Jordan, Kiribati, Kuwait, Laos, Lesotho, Liberia, Libya, Malawi, Mali, Malta, Marshall Islands, Mauritania, Mayotte, Micronesia, Mongolia, Montserrat, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niue, North Korea, Oman, Pakistan, Palau, Palestine, Papua New Guinea, Pitcairn, Republic of the Congo, Reunion, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Solomon Islands, Somalia, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tokelau, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, United Kingdom, United States, Vanuatu, Vatican, Wallis and Futuna, Western Sahara, Yemen or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time.
4.2.1 By using the Website, you confirm you are not a resident in a Restricted Jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: Your Player Account may be closed by us immediately; any Winnings and Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds (except for any Winnings) will be returned to you on request subject to these Terms and any legal or regulatory obligations with which we are required to comply. We may make a reasonable charge for processing such withdrawal which reflects an accurate estimate of our costs.
4.3 When attempting to open an account or using the Website, it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
4.4 A player must register personally by following the on-screen instructions.
4.5 When you open Your Player Account you will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address (“Your Contact Details”).
4.6 All information you provide when registering Your Player Account must be your personal information and must be accurate and complete in all its aspects. Where this is not the case, we reserve the right to suspend the account and treat any deposits into Your Player Account as being invalid (and any winnings arising from such deposit as void).
4.7 Your Player Account must be registered in your own, legal, name. You may only open one account on this Website and in association with this brand. Any other accounts which you open subsequently on this the Website or otherwise in association with this brand shall be considered “Duplicate Accounts”. Any Duplicate Accounts may be closed by us immediately and:
4.7.1 any Bonus Funds will be confiscated and forfeited by you and any remaining Deposit Funds (less any Winnings) will be returned to you on request (minus any reasonable charges) subject to these Terms and any legal or regulatory obligations with which we are required to comply;
4.7.2 Any Winnings or bonuses which you have gained or accrued or (in relation to outstanding (unsettled) bets) may gain or accrue and which have been or may be credited to Your Player Account and/or withdrawn by you from Your Player Account during such time as the Duplicate Account was active will be forfeited by you and may be deducted from Your Player Account or reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
4.8 You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
4.9 You must maintain Your Player Account and keep your details up-to-date. If you wish to close Your Player Account you must send a request to do so to email@example.com.
4.10 We hold customer funds in a separate account from Company funds accounts. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid in the event of insolvency.
4.11 Subject to us first obtaining specific and withdrawable consent from you, we may keep you informed about changes on the Website, and about new services and promotions, by email, phone and SMS. At any point in time, the user can opt out from receiving such communications by sending an email to firstname.lastname@example.org or choosing “My Account” – “Personal details”
5. VERIFICATION OF YOUR AGE AND IDENTITY
5.1 You confirm that:
5.1.1 You are at least 18 years of age or any higher age required by laws that apply to you (the “Legal Age”). When opening an account, you will be required to confirm that you are the Legal Age. It is an offence for any person under the age of 18 to participate in gambling. It is also an offence for any Canadian person under the age of 19 and residing in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territory, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan, and Yukon Territory to participate in gambling;
5.1.2 The details supplied when opening Your Player Account are correct;
5.1.3 You are the rightful owner of the money in Your Player Account;
5.1.4 You are a resident in a jurisdiction which allows gambling;
5.1.5 You are not a resident in a Restricted Jurisdiction; and
5.1.6 The money deposited is not derived from any activity which is illegal.
5.2 The Company complies with Coracao and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the competent EU Authorities (or other appropriate Authorities) (the “Authorities”) without notice or further reference to you. Furthermore, in the event of any suspicious transactions, the Company may suspend, block or close the account(s) of the relevant player(s) and withhold All Funds in the relevant Player Account(s) as may be required by law and/or by the competent Authorities.
5.3 We may check any transactions made by players on our Website in order to prevent money laundering and all other illegal activity.
5.4 By agreeing to the Terms you authorise us to undertake such checks as we may require ourselves or may be required by third parties (including regulatory bodies and Authorities) to confirm your age, identity and contact details in order to prevent money laundering (the “Checks”).
5.5 We reserve the right to delay or withhold any payment to/from Your Player Account (including Deposit Funds), until we are satisfied that your identity, age and place of residence have been suitably verified.
5.6 We are also required to verify your identity and to lock Your Player Account to prevent any withdrawals until such time as your identity has been verified. We may use third party providers to undertake these Checks on our behalf. By agreeing to these Terms you authorise us to provide your personal details to such third parties, who will keep a record of the information we provide to them. In the event that we do not receive the required information from you, or we are otherwise unable to verify your identity, we may terminate these Terms, close Your Player Account and may return to you on request any Deposit Funds in Your Player Account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.
5.7 In certain circumstances we may have to contact you and ask you to provide further information to us in order to complete the Checks. If you do not or cannot provide us with such information or such information is not satisfactory, then in accordance with paragraph 5.6, we may lock or restrict Your Player Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close Your Player Account and may return to you on request any Deposit Funds in your account at the time we placed a lock or restriction on Your Player Account, plus any funds deposited after the lock was placed on Your Player Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit Funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations. To complete our Checks we may ask you for:
5.7.1 Passport, national identity card together with a recent utility bill (e.g. gas, electric, council tax, bank or building society statement) less than three months old;
5.7.2 Proof of ownership of payment method – depending on the deposit method used, this may include a copy of the credit card used, screenshot of the e-wallet or a recent bank statement;
5.7.3 Any other documents that we consider necessary in order to complete our Checks.
5.8 In certain circumstances we may also have to ask you to provide information in relation to your source of funds and source of wealth. This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to, bank statements and payslips. We retain the right to lock Your Player Account and suspend any further deposits and/or withdrawals if you fail to provide us with the information and documentation requested.
5.9 If we are unable to confirm that you are of Legal Age then we may suspend Your Player Account. If you are proven to have been under the Legal Age at the time you made any gambling or gaming transactions, then:
5.9.1 Your Player Account will be closed;
5.9.2 Any Winnings and/or Bonus Funds which you have accrued during such time will be confiscated and forfeited by you and you will return to us any such funds which have been withdrawn from Your Player Account;
5.9.3 Any Winnings in Your Player Account will be forfeited.
6. INACTIVITY AND DELETION OF PLAYER ACCOUNTS
6.1 In respect of all customers, if Your Player Account remains inactive (i.e. you have not logged-in to Your Player Account via the Website) for more than 36 months and the balance in Your Player Account is zero, Your Player Account may be closed and deleted.
6.2. If Your Player Account remains inactive (i.e. when no bet is placed via the Website) for a period of more than 6 months, we are entitled to charge a monthly account maintenance fee of 10% of account real money balance (minimal amount €5), starting on the 7th month of inactivity. Following 5th month of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in Your Player Account details. Upon receipt of this reminder mail, you will have 30 days to log into Your Player Account, place bets and also to withdraw funds. If no bets placed within this 30-day period, 10% of account real money balance (minimal amount €5) will be deducted. If the balance is less than €5 then the whole amount will be deducted. You will be sent a reminder mail every month from the 6th month of inactivity onwards and a monthly account maintenance fee will be incurred and deducted from the real money balance of Your Play Account accordingly.
7. USERNAME, PASSWORD, AND CUSTOMER INFORMATION
7.1 After opening Your Player Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Player Account details you may retrieve your password by clicking on the “Forgot Password?” link below the login portal.
7.2 You are responsible for all activities made on the Website and/or Device in Your Player Account under your username, account and password, regardless of acknowledgement or authorisation.
8. DEPOSITS TO YOUR PLAYER ACCOUNT
8.1 If you wish to participate in betting or gaming using the Website, you must deposit money into Your Player Account which you can then use to place bets or play games.
8.2 Deposits are made by transfer of money to the Company’s account by way of the payment methods stated on the Website. The payment methods currently available include debit cards, credit cards, e-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The Company reserves the right, to change the accepted methods of payment at its sole discretion. The Company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The Company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our Website.
8.3 We do not accept cash funds or cheques sent to us.
8.4 By depositing money you agree that any chargebacks, reversal, and refunds concerning deposits in Your Player Account will be looked into and reviewed according to the respective time frames of the processing banks and the card schemes. Once we have the information we will be sharing it with, and we will contact you.
8.5 The Company can, under certain circumstances, credit Your Player Account with so called bonus money (which will form part of any Bonus Funds in your account). Before we credit Your Player Account with any bonus money, you must read and agree to the terms upon which the bonus money or promotion will be granted to you. We will notify you of these terms either to the email used to register your account or via “simple message”. We run a number of promotions on the Website at any time. If you would like to review any of the terms applicable to our promotions please see Bonus Terms & Conditions.
8.6 Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real cash Winnings that form part of your Deposit Funds. If Your Player Account contains both Deposit Funds and Bonus Funds, this is the order in which funds will be applied for wagering:
- first, we will be deducting the real money funds required to trigger the bonus. If you are required to deposit 100 EUR (or other currency or value) in order to receive the bonus you will be presented with the amount in your account separated from the bonus amount. The deposit funds will be the first ones to be used for wagering, once they are finished you will start to play with the bonus funds and will start to complete the wagering requirements of the bonus.
- secondly, any available Bonus Funds will be used; and
- specific bonus and promotion terms and conditions will be published on the Website in conjunction with the launch of any bonus or promotion. If you request to withdraw all or some of the Deposit Funds used to activate a promotion or bonus before fulfilling any of the terms and conditional applicable to any Bonus Funds (including, but not limited to, any wagering requirements) or otherwise whilst a promotion or bonus is active or pending on Your Player Account you will forfeit any Bonus Funds in Your Player Account associated with the relevant promotion or bonus in their entirety. Any Deposit Funds that you have deposited which is not related to any bonus (i.e. which was not required to be made in order to claim Bonus Funds or to participate in any promotion) are free to be withdrawn at any point in time and will not result in the forfeiture of any Bonus Funds.
8.7 Your Player Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally, any money deposited with us in Your Player Account will not earn any interest.
8.8 In relation to deposits of funds into Your Player Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.
8.9 Deposits to Your Player Account can be made in a number of permitted currencies chosen by you upon registration. Deposits made to Your Player Account will be made in the currency chosen at registration. If you are depositing using an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider.
8.10 If you make deposits into Your Player Account using any payment method belonging to someone else (a third party), we retain the right to request further information and documentation from you and from the other person (the third party) to confirm that you are duly authorised to use that payment method. We will place a lock on Your Player Account so that no deposits or withdrawals may be made until we are satisfied that you are duly authorised to use the payment method in question. If you are unable to provide us with satisfactory proof of your authority to use the other person’s (the third party’s) payment method, then we reserve the right to close Your Player Account and any Winnings and Bonus Funds will be confiscated and forfeited by you, as will any funds committed by you to bets which at the relevant time are yet to be settled. We also reserve the right to delay or withhold the payment to you of any Deposit Funds on receipt of a withdrawal request from you in order to comply with our legal and regulatory requirements.
9. WITHDRAWALS FROM YOUR ACCOUNT
9.1 You may withdraw all or some of your Deposit Funds at any time provided that:
9.1.1 All payments made into Your Player Account have been confirmed as cleared and none have been charged back, reversed or otherwise cancelled;
9.1.2 Any Checks referred to in paragraph 5 above have been completed;
9.1.3 For all players – You have made a minimum of one deposit to Your Player Account and you have wagered at least once, in full, the deposited amount. Should you request to withdraw Deposit Funds without first turning them over at least once, such request will be reviewed and the processing of the withdraw will be delayed until we are satisfied that the withdrawal does not pose any legal or regulatory risk to us.
9.1.4 We are not otherwise required to delay or withhold the payment to you of all or some of your Deposit Funds in order to comply with our legal or regulatory requirements.
9.1.5 The withdrawal is in excess of the minimum withdrawal amount of €/£20 or the equivalent amount in any other currency. The withdrawal amount will equal the minimum Deposit amount. For all players, please refer to your selected payment method in the Cashier
9.2 We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. Unless we otherwise agree (in our absolute discretion), all withdrawals will be remitted back to the last deposit method used on the website. We reserve the right to charge a fee amounting to our own reasonable costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
9.3 A player may not withdraw any Bonus Funds other than in accordance with the terms and conditions applicable to the relevant Bonus Funds.
9.4 You are responsible for reporting your Winnings and losses to your local tax or other Authorities.
9.5 Withdrawal timeframes are dependent on the verification status of the customer. As part of our licensing requirements we must collect documentary evidence of customer’s identity, proof of address, proof of ownership of payment method, proof of source of funds and/or proof of source of wealth under certain circumstances and this can affect the approval times of withdrawal processing. Once a withdrawal has been approved customers can expect funds to reach them in the following timeframes;
- Visa and MasterCard withdrawals: 1-6 banking days
- Bank Transfer Withdrawals: 1-6 banking days
- E-wallet Withdrawals: Same day
9.6 If Your Player Account has been dormant, closed, blocked or excluded for any reason other than for compliance with our client verification measures and for any period of time, you may contact our support team to request to recover any Deposit Funds that might still be in Your Player Account. Our support team will investigate any such request and we will contact you (subject to our legal and regulatory obligations) with information about how the Deposit Funds will be transferred back to you. You will need to answer a number of security questions for us to be able to verify that you are the legal owner of Your Player Account. If there is a dispute over Your Player Account or the funds held within it:
9.7 In relation to withdrawals of funds from Your Player Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you.
9.8 Withdrawals from Your Player Account can be made in a number of permitted currencies chosen by the user upon registration. Withdrawals from Your Player Account will be made in the currency chosen at registration. If you are withdrawing to an account with a bank or a payment service provider denominated in a currency other than that associated with Your Player Account, be aware that you may incur conversion charges levied by your bank or payment service provider. We do not provide any currency conversion facility and should you have any dispute in respect of currency conversion rates, please contact your bank or payment service provider.
10. PLACING A BET OR GAMING
10.1 It is your responsibility to ensure that the details of any transaction you enter into are correct. Although the Company endeavours to ensure that the information available on its Website is correct, the Company assumes no liability for any errors or any out of date, incorrect or incomplete information, including (without limitation) any results made available on the Website or the accuracy of any scores, statistics and intermediate results during in-play betting.
10.2 You can access your last 90 days transaction history on the Website.
10.3 We reserve the right to refuse the whole or part of any bet or wagering transaction requested by you at any time in our sole discretion. No bet or wagering transaction is accepted by us until the amount equivalent to the stake is deducted from the relevant balance in Your Player Account.
10.4 Once your bet or wager is accepted, you cannot cancel the bet or wager without our written consent.